Category: Customer Journey Map

Customer Journey Map – Step-by-Step Guide with Examples

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Up until this moment, we’ve talked CJM through; what it is, why and when to use it, how not to mess it up and so on and so forth. There’s one thing we saved for later though. And that is a detailed step-by-step guide to customer journey map creation. Let’s fix this here and now, […]

Power up your CJM with real stuff

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Making a CJM sounds like a great idea, but… where to get data from? In this post, we’ll try to analyze the most popular sources of user data that can be used for your customer journey maps.

Looking for fancy UX tools? Meet Customer Journey Mapping

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Customer Journey Mapping is a great technique to use when you want to understand how your business performs from your customers’ standpoint. It allows you to put together all the data you have and order it in a clear and comprehensive way. In this post, we’ll look into what this technique is and why you UXPressia is a great way to build customer journey maps!