Work on CJMs together with colleagues, stakeholders, or clients in real time. Edit the map during an online meeting with your team or make quick changes a few minutes before a presentation — the edits will show up immediately across all devices.
Understand your customers’ experiences at each touchpoint across multiple channels. Visualize their existing or desired paths and identify areas of opportunity for your business.
Visualize customers’ emotions at each step of the journey and identify their pain-points and moments of delight. Pick from over 48 emotions to get to the bottom of what the client or user feels.
Export your customer experience maps as scalable print-ready PDFs, PNGs, CSVs, and PowerPoint files. Add your own or your client's logo, website link, and use brand colors to ensure consistency with your brand identity.
Use the browser-based presentation mode to present your journey maps online. Switch between CX/UX assets you have in your project, go full screen, make the map fit your screen with one click, zoom it in and out, and change themes.
See real-time analytics data on your customer journey maps and make them powered by real numbers. Whether you use Google Analytics or Mixpanel, this will help you see which steps of the journey require immediate attention.
Back up your journey maps with images, videos, documents, research findings, tables, customer quotes, and any other attachments and make sure you have all of the customer-experience data at your fingertips.
Display live data by embedding it into your map. Design prototypes, boards, presentations, video and audio content — they all will update automatically when a new version is available.
We have more than 60 customer journey mapping examples that cover the most popular business domains, from Business to Healthcare. Each category page is full of pre-filled, ready-to-use templates and links to helpful articles.
Create an account and get access to all templates for free.
Take a practical online course to build a ready-to-use journey map with our tool and get a certificate of completion to add to your LinkedIn profile or share it with your network.