Customer Journey Map (CJM) Online Tool
Deliver exceptional experience to your customers
CJM Tool Features
Real-time collaboration
Work on CJMs together with colleagues, stakeholders, or clients in real time. Edit the map during an online meeting with your team or make quick changes a few minutes before a presentation — the edits will show up immediately across all devices.
Omni-channel experience
Understand your customers’ experiences at each touchpoint across multiple channels. Visualize their existing or desired paths and identify areas of opportunity for your business.
Experience graph
Visualize customers’ emotions at each step of the journey and identify their pain-points and moments of delight. Pick from over 48 emotions to get to the bottom of what the client or user feels.
Branded export
Export your customer experience maps as scalable print-ready PDFs, PNGs, CSVs, and PowerPoint files. Add your own or your client's logo, website link, and use brand colors to ensure consistency with your brand identity.
Presentation mode
Use the browser-based presentation mode to present your journey maps online. Switch between CX/UX assets you have in your project, go full screen, make the map fit your screen with one click, zoom it in and out, and change themes.
Integrated web analytics
See real-time analytics data on your customer journey maps and make them powered by real numbers. Whether you use Google Analytics or Mixpanel, this will help you see which steps of the journey require immediate attention.
File attachments
Back up your journey maps with images, videos, documents, research findings, tables, customer quotes, and any other attachments and make sure you have all of the customer-experience data at your fingertips.
Embed code
Display live data by embedding it into your map. Design prototypes, boards, presentations, video and audio content — they all will update automatically when a new version is available.
Customer Journey Map Templates
We have more than 60 customer journey mapping examples that cover the most popular business domains, from Business to Healthcare. Each category page is full of pre-filled, ready-to-use templates and links to helpful articles.
Create an account and get access to all templates for free.
Get started with journey mapping
Take a practical online course to build a ready-to-use journey map with our tool and get a certificate of completion to add to your LinkedIn profile or share it with your network.
I chose UXPressia for its simplicity and ease of use. The time that I spent to get started is minimum which is very good, because I didn’t have much
I use UXPressia as a learning resource in my 'UX for Business Analysts' training course. The clear, intuitive design is easy for students to grasp, they are able to produce beautifully presented customer journey maps in no time, and the product itself is a great example of user-centred design.
UXPressia is an essential tool for understanding client engagement in our global, omni-channel world.
No more nightmare sessions with sticky notes constantly falling off the wall. Customer Journey Mapping has never been so easy!
UXPressia turned out to be a great timesaver during CJM creation, discussion and support.
I used CJM for Karelia ticket portal. We had the project reviewed in a very fast way with the help of your service.
UXPressia is a great, easy to use visualization tool to create customer journeys which are well structured, transparent and nicely designed. We look forward to trying out the new sheets / products.
I liked working with this tool very much. It was intuitive, easy to use and navigate, and very customizable. Having all the features it does, and considering things like auto-save, really helped me focus on what I needed to. It was easy enough to create a map, but I can also see the possibilities of making much more complex maps, by using all the features provided.
We use CJM from UXPressia because they are a really useful tool, very easy to use and a huge save of time. The templates are a great help because you don't need to start CJM from scratch. It features to represent users emotions, its ease of export and its great design have convinced us.
UXPressia is easy-to-use and provides the perfect level of depth and customizability. I love being able to create client-ready, visually engaging journey maps without a designer. The chat support is also super helpful. Haven’t found anything else on the market like it.
I was absolutely delighted to find UXPressia to help me quickly visualise a number of customer journeys for my Masters of Design. The ease of use and flexibility gives me the confidence to use it with workshop participants to make sense of their common challenges and design solutions together!