CJM Template for Banking/Finance (for people)

2078

Description

They say bankers are people that help you with problems you would not have had without them. And to some extent they’re right. We’re talking about problems that occur due to lack of good UX design. CJM will help you fix it.

Take our template for banking* and start improving your bank’s user experience. It was built with high expertise by UX ninjas who know how to do it right. They took many other banking journey maps, studied other banks’ experiences, put together all their exceptional knowledge and integrated it all into this lovely map template. All there’s left for you to do is to put your research on it and you’re good to go.

* no strings attached


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Map's Persona

Aline De Wilde, 35, Belgium

Married, two children.

Social worker.

It's Aline's duty to make all payments (rent, municipal services and others). 

Prefers online-banking, but sometimes has to visit bank by herself.

Uses smartphone and computer. 

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Banking/Finance (for people)

Maps we based on