CJM TEMPLATES

We had two folders full of Customer Journey Maps on our drive, 75 customer journey mapping articles, 5 boards from top-notch UX influencers, a drawer half full of paper customer experience map kits, and a whole galaxy of multi-colored pictures, tables, emails, and user feedback.

Bloody hell. We picked up every customer experience map we could get our hands on. Everything to create bazillion of customer journey mapping templates. And once you get locked into a serious customer journey mapping, the tendency is to push it as wide as you can.

After all this madness, we ended up with a pretty bunch of customer journey maps (aka customer experience maps or user experience maps). And all of them are based on the actual experience.

CJM for Avia Travel
by UXPressia
CJM for Retail (Food)
by UXPressia
CJM for Mobile App
by UXPressia
CJM for Travel (for hotels)
by UXPressia
CJM for Education
by UXPressia
CJM for Retail (Auto/ other goods)
by UXPressia
CJM for SaaS
by UXPressia
CJM for e-Commerce
by UXPressia
CJM for Banking/Finance (for business)
by UXPressia
CJM for Banking/Finance (for people)
by UXPressia
CJM for Health
by UXPressia
CJM for Travel (for agencies)
by UXPressia
CJM for Games
by UXPressia
Employee JM
by UXPressia
CJM for Manufacturing
by UXPressia
CJM for Telecom
by UXPressia
CJM for Insurance
by UXPressia
CJM for Food and Drinks 2
by UXPressia
CJM for Government/Services
by UXPressia
CJM for Transport
by UXPressia
CJM for Food & Drinks 1
by UXPressia
CJM for B2B
by UXPressia
CJM for Software
by UXPressia
CJM for Real Estate
by UXPressia
CJM for Gas Station
by UXPressia
CJM for Gym Fitness
by UXPressia
CJM for Cinema
by UXPressia
CJM for Taxi
by UXPressia
CJM for City Visitor
by UXPressia
CJM for Email Campaigns
by UXPressia
B2b buyer persona
by UXPressia
Empathy map
by UXPressia