Customer Journey

What if my CJM is too Big and Complex?

Creating CJM is a challenging task. It’s not just about doing it right. Sometimes your CJM gets so complicated that…

May 22, 2017

Create Service Blueprint in UXPressia

We're always looking for new ways to use CJM. In this post, we'll try to use our customer journey map…

May 10, 2017

Updates: More Customization for Personas and CJM

Visualization plays one the most important roles in the process of creating an outstanding user experience. And this little update…

May 10, 2017

Updates: New CJM Section and Help Chat

Today, we are bringing you another load of new features! Yes, we’ve just rolled out a few updates that will…

March 10, 2017

Good Personas vs. Bad Personas

How to create truly powerful user personas that will awaken empathy and help you create better services? And how to…

March 8, 2017

Updates: CJM Templates, Projects Drag’n’Drop

We've made a few nice tweaks to UXPressia. Such moving stuff around the dashboard and a new refined CJM Templates…

February 23, 2017

Start Off on the Right Foot with CJM

Customer Journey Mapping may seem to be a technique for improving existing products. Well, not quite so. CJM can help…

February 20, 2017

3 Killer Wins of Using UX Personas

So much ado about these personas. Why do you want to use them? Well, there are many reasons and benefits.…

February 16, 2017

How Not To Put CJM on the Shelf

Creating a CJM just to put it on a shelf is a bad idea. You customer journey maps must be…

February 13, 2017