Arrange your CX insights in a structured way. Seamlessly transition from organizing
your research findings to mapping out customer journeys and implementing solutions.
Research
Mapping
Planning
Activation
Build your research repository
Centralize your customer insights in one place and format.
Use the research repository as the source of truth to align all your teams.
Trace your findings back to the original research data in no time to support your journeys and personas with evidence.
Discover common patterns across different journeys
Uncover the most critical pain points your customers face and gain profound insights on their experiences
Connect your customers’ journeys, problems, and solutions.
Turn your journey maps into roadmaps and task lists
Convert ideas and opportunities into defined tasks for your team.
Prioritize your efforts based on business and customer values.
Clearly define task ownership and status to track the improvements' progress.
Connect journeys, problems and opportunities into hierarchies
Navigate between high-level overviews and detailed insights.
Streamline your workflow by linking tasks directly to specific journeys.