Learn how to use service blueprints to examine and understand people’s experience with a product/service.
Have you been dreaming about the UXPressia Pro plan for a long time? How about doing it with a 30% discount? Seize the chance!
Let’s put all theory we’ve learned into practice by creating a customer journey map step-by-step. In the end, you’ll be a CJM expert!
Do you want to create impactful apps and offer solutions with positive effects on people’s habits? Read the article by Roxana Barbu to figure out the behavior formation process and implement its secrets into your products.
We’ll go through the entire process of persona creation step by step. Use it as a reference to make your own personas in the future!
We used to think 1 persona was enough for a CJM. If journeys are similar, why have more maps? Let’s see why & how you should use multiple personas for CJM.
We’ve just introduced collaboration improvements. Find out them all in our new blog post.
Can you tell whether your SaaS users are satisfied or accumulate negative impressions to burst and leave you next month? Read the article and build a SaaS buyer journey map to be sure.
Touchpoints and channels are crucial elements of a customer journey, but they get mixed up during actual mapping. Let’s clarify the difference between them.