Journey mapping in recruiting is like a spell that opens doors to a smooth candidate experience. Wanna learn this magic? This article will share it with you.
How to do journey mapping in recruiting to create a great EX
Customer Experience and Service Design Blog
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New event: A practitioner’s approach to employee journey mapping | Feb 16
Take a walk through a practical example of building an employee journey map with somebody who’s been there so many times.
Customer onboarding experience: definition, steps, best practices
Don’t leave your customers while they’re still learning, and they’ll return the favor by staying with your company in the long run. Read on to craft the perfect customer onboarding experience.
How to UX research in a challenging business environment | Jan 18
Want to make a strong business case for your next UX research initiative? Join our free online event to get stakeholder buy-in tips, a user recruitment strategy, and team engagement advice.
Measuring churn and preventing customer loss
Measuring churn is the first step on the road to reducing customer loss, enhancing retention level, and revenue. To learn why bother at all, how to calculate customer churn and what to do next, read our new article.
Case study: improving financial services customer experience as a team
How can CX specialists spark interest for customer experience mapping among other teams? Read this case study for an unusual approach to journey mapping, or rather, a very traditional one: an actual map on the wall.
A 🔮 to always know who owns a map and your document status
Meet new features! Now your personas and maps have owners and statuses. Fancy to learn more? Dive in the post.
Case study: making a student journey map to improve the university experience
How do you create an accurate student journey with multiple campuses, faculties, and dozens of unique interactions and experiences to cover? Start with this case study.
Moments of truth in customer journey mapping
What are moments of truth in customer service? How do you identify, recognize, and map them for your customer journeys? Read this post for a comprehensive moments-of-truth overview.
