In our updated CJM template, we visualized the whole employment lifecycle from a job seeker perspective.
Updated CJM Template: Employee Journey Map
Customer Experience and Service Design Blog
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A smarter way to make decisions about business experiments
In a world of continuous product discovery and market exploration, businesses are doing experiments as they allow them to test and validate ideas at the quickest. And when it comes to choosing which experiments to run, human nature wins the day — the decisions are usually based on people’s inner confidence in being right in […]
Customer Journey Stages: Meet New UXPressia Cheat Cards
Meet the new cheat cards deck for customer journey stages. Download them for free and use every time you work on a map.
New CJM Template: Conference Customer Journey Map
Check out our new template — a conference customer journey map — to learn how to ensure the best possible customer experience at your event.
Who should own customer journey mapping in your organisation?
There’s no simple answer to the question, “Who should own customer experience at an organisation?” In this post, Amy Scott discusses this question in detail.
Updated CJM Template: Healthcare Patient Journey Map
In our updated template, you’ll find a journey of a busy 51-year-old woman who hasn’t examined her health for a while.
Updated CJM Template: Retail Food Customer Journey
Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable location, a bad name, high prices, or a small assortment?
Updated CJM Template: Mobile App User Journey Map
We’re going to give you an idea of how mobile users choose apps. In our updated template of mobile app user journey map, you’ll find a customer journey of a John, a high-school student.
Meet UXPressia Academy — Your Virtual Mentor in Customer Journey Mapping
UXPressia Academy is an online educational platform that takes you through all the steps you need to master the customer journey mapping framework.
