UXPressia 4.38 is out! Check out the new features: global font settings, font settings for CJM stages, substages, and section titles, a new CJM section, and more.
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when each of these maps will add maximum value.
We’re running a series of free online events focused on customer interview techniques this month.
We built a new online event ettendee journey map template. Check it out if you want to learn all the do’s and don’ts for organizing and hosting online events of all kinds and sizes.
Learn 4 tips for creating living and breathing customer journey maps from Noz Urbina.
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in e-commerce.
We built customer support JM template to help you deliver best possible experience on this stage.
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your customers’ journeys.
We built the donor journey map template to help charities and nonprofits improve their donor experience.