UXPressia 4.38 is out! Check out the new features: global font settings, font settings for CJM stages, substages, and section titles, a new CJM section, and more.
Global font settings, a new CJM section to show personas’ interactions, and more
Customer Experience and Service Design Blog
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Expert Opinion on Experience Mapping: Why, How, and What
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when each of these maps will add maximum value.
Customer Interview Techniques: Four Free Events in September
We’re running a series of free online events focused on customer interview techniques this month.
New JM Template: Online Event Attendee
We built a new online event ettendee journey map template. Check it out if you want to learn all the do’s and don’ts for organizing and hosting online events of all kinds and sizes.
4 tips for breathing life into your customer journey maps
Learn 4 tips for creating living and breathing customer journey maps from Noz Urbina.
Using Design Thinking To Improve Customer Experience In E-Commerce
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in e-commerce.
New JM Template: Support in SaaS
We built customer support JM template to help you deliver best possible experience on this stage.
CJM Idea Generation Strategies: Meet the new UXPressia card deck
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your customers’ journeys.
New Template: Donor Journey Map
We built the donor journey map template to help charities and nonprofits improve their donor experience.
