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Customer Experience and Service Design Blog
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Transitioning to Customer Experience: Interview with Arcelia De La Rosa
Live interview with Arcelia De La Rosa about transitioning career to CX from an educational background.
Mapping Employee Experience Event with Paul Lopushinsky
Join our live interview with Paul Lopushinski, the founder of Playficient, to learn how to map employee journeys.
New Event: Journey Mapping in Growth Experiments
Learn how to achieve better growth for digital products and explore new opportunities with an experimental approach at our event with Ana Oarga.
Patient Journey Mapping — A Pragmatic Approach
This article is based on the patient journey mapping talk by Anneke Rijk where she shared some pragmatic, hands-on tips about the journey mapping in healthcare, as well as dos and don’ts.
Journey Mapping in Marketing Event: How to Drive a Better CX
Learn how your marketing team can leverage journey mapping to drive better customer experience.
New JM Template: E-commerce Store Email Marketing Campaign
Meet our new JM template that focuses on an email marketing campaign for an e-commerce store.
Global font settings, a new CJM section to show personas’ interactions, and more
UXPressia 4.38 is out! Check out the new features: global font settings, font settings for CJM stages, substages, and section titles, a new CJM section, and more.
Expert Opinion on Experience Mapping: Why, How, and What
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when each of these maps will add maximum value.
