Did you think about the way gym visitor journey mapping has changed due to the new reality? We did, and the result of our speculation is out for you to use.
New template: first-time gym visitor journey map
Customer Experience and Service Design Blog
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The Team Library and experience section upgrade
Our May platform updates are out! Meet the Team Library and the upgraded experience section in the Customer Journey Mapping tool.
New event: getting breakthrough insights that drive SaaS conversion
Join our free online event with Nathan Lippi, former Head of User Research at PandaDoc, to learn effective research methods to improve your SaaS conversion rates.
New template: remote employee journey map
Here’s our new remote employee journey template for you to explore, use, and change. Check it out to deeper understand what many of today’s employees go through and get some ideas about enhancing their experience.
New trends and directions in experience mapping
Jim Kalbach, a noted author and UX designer, shares his insights into the changes and new trends in the realm of experience mapping.
5 customer experience lessons to learn from FinTech
Saiful Nasir, the founder of CXD Labs, shares five principles of customer experience in FinTech that can be applied to any other industry as well.
Define a personality type to look at personas from a new angle
Want to approach your personas from a new angle? Learn how defining their personality can help you to get useful insights.
New event: mapping a buying journey for complex offerings
Join our free online event to learn everything about the Buying Journeys and why you should map them.
New event: how to measure the ROI of customer experience
Join our free online event to learn how to measure the ROI of customer experience from an expert.
