Can you tell whether your SaaS users are satisfied or accumulate negative impressions to burst and leave you next month? Read the article and build a SaaS buyer journey map to be sure.
Touchpoints and channels are crucial elements of a customer journey, but they get mixed up during actual mapping. Let’s clarify the difference between them.
Want to improve your interviewing skills? All you need is to practice in the right company of experts and like-minded people. So you’re invited to the 2-day Power of Interview workshop.
Want to learn what stakeholder mapping is, when do you need it, and how to create a stakeholder map? Read our new blog post.
Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey map, using our tips and templates.
Learn how journey mapping can be used when building and launching a business.
The Version History is now available in UXPressia’s CJM, IM, and Personas tools. Read the update to learn how it works.
Discover the benefits of building customer journey maps and personas in UXPressia.
Learn what are the next steps after you finished mapping your buying journey.