Can you tell whether your SaaS users are satisfied or accumulate negative impressions to burst and leave you next month? Read the article and build a SaaS buyer journey map to be sure.
How to map a SaaS buyer journey + free template
Customer Experience and Service Design Blog
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Touchpoints and channels in customer journey mapping
Touchpoints and channels are crucial elements of a customer journey, but they get mixed up during actual mapping. Let’s clarify the difference between them.
Power of Interview workshop — 2 days to learn and practice (Sept 29 & Oct 6)
Want to improve your interviewing skills? All you need is to practice in the right company of experts and like-minded people. So you’re invited to the 2-day Power of Interview workshop.
A comprehensive guide to stakeholder mapping for UX design
Want to learn what stakeholder mapping is, when do you need it, and how to create a stakeholder map? Read our new blog post.
How to map a car sharing customer journey + free template
Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey map, using our tips and templates.
New event: using mapping to create and launch a business during COVID | July 29
Learn how journey mapping can be used when building and launching a business.
Meet the Version History
The Version History is now available in UXPressia’s CJM, IM, and Personas tools. Read the update to learn how it works.
New event: building customer journey maps in UXPressia | July 27
Discover the benefits of building customer journey maps and personas in UXPressia.
New event: You’ve mapped the buying journey… Now what? | July 20
Learn what are the next steps after you finished mapping your buying journey.
