Webinars

Struggling to see the impact of your journey maps? Join our online event to learn actionable tips, best practices for qualitative research, and how to ensure your maps lead to real change.

Marie Kolie from Taikonauten explains the importance of engaging teams in customer journey mapping. Learn how to enhance customer experience and boost team efficiency.

Discover how journey mapping can improve your Voice of Customer (VoC) program. Gain insights from expert Caterina Mishina on utilizing metrics like NPS, retention rate, churn rate, and customer feedback analysis to boost customer satisfaction and drive business growth.

Are you finding it challenging to convince leadership of an initiative’s value, unite team members with differing views, or drive lasting changes within your journey mapping projects? Then join our free online workshop.

How can involving all your employees in the customer journey improve your business? Register for this free event and learn.

Many organizations struggle to create seamless customer experiences due to misaligned strategies and processes. On June 25, join Brenda Batista-Mollohan, Founder of Inspiring Company Culture, as she shares invaluable sector insights.