Customer Journey Mapping Case Studies

All around the globe, companies, teams, and individuals leverage our tools to improve experiences, deliver projects, and build products that make an impact. Hear directly from our customers about how and why they rely on UXPressia.

Michelin improves customer communication and satisfaction with the help of UXPressia.
UrSpectr tackles customer experience transformation with the UXPressia CJM tool.
StepChange redesigns processes and changes ways of working with UXPressia.
HorizonCX uses UXPressia to sell the customer journey mapping methodology.
Freeman Capital uses UXPressia to identify service gaps and improve customer experience along the way.
Captivation Agency ideates and runs digital projects with the help of UXPressia.
American Equity develops new digital experience initiatives with the help of UXPressia.

Our customers speak up

Shivani Jayasinghe
Shivani Jayasinghe,
Head of CX at Magellan Digital

I needed a web-based journey mapping and persona development tool that was effortless. UXPressia is all that much more. The work flow is super easy. The customer service is solid. And it is helping me get my job done effectively.

Shay Yufa Laserson
Shay Yufa Laserson,
Customer Experience & Digital Marketing Strategist at EnlightBulb Marketing Consulting

Where do I start? Great value, great customer support, the amazing people who work for you and lastly, let's be honest, you offer a flawless product with the attention to detail you can expect from Apple! Enough said?

Karl Sharicz
Karl Sharicz,
Founder and CEO of HorizonCX

Using UXPressia is just like having GPS where you identify points along the journey, and there you see a map or at least one way to get there. Сustomer needs and desires are changing, and you need a dynamic way of staying current. UXPressia makes maps' validation and continuous refinement easy and accessible across the organization.

Learn what users say about our customer journey mapping software.

Getting started is easy

Bring your team together to make your mapping process simpler and more streamlined with the tools we have to offer