Create professional customer journey maps
in minutes

Everything you need to design perfect experience


Deliver exceptional experience to your customers

Visualize your customers’ journeys with CJM Online tool.

Find all pain points and barriers in your service and turn them into advantages using our customer journey mapping toolkit. Design and analyze user journey diagram step by step and get insights.

Share. Inspire. Improve.

Customer journey map tool screenshot

Visualize & Export

Get the best of customer journey mapping! Tailor customer experience throughout touchpoints in multi channel interactions, easily change your maps, update and enjoy benefits from online editing. Export to PDF and PNG.

Share & collaborate

Share your customer journey or user experience maps with your team, work on them together and improve your customer experience using CJM Online tool.

Customize your maps

Use the default CJM template or customize and create your own. Define sections and stages as you wish, even turn your customer experience map to a service blueprint. Enjoy flexibility of CJM Online tool!

Personas OnlineComing soon!

Understand your users

Mapping customer journey is great, but it all starts with Persona. Personas online allows you to create, visualize and share personas for your design projects.

Define your users archetypes and design for their needs to increase loyalty and conversion.

Personas online tool screenshot
Nick de Voil photo
I use UXPressia as a learning resource in my 'UX for Business Analysts' training course. The clear, intuitive design is easy for students to grasp, they are able to produce beautifully presented customer journey maps in no time, and the product itself is a great example of user-centred design.
Nick de Voil,
Director at De Voil Consulting
Jeff Parks photo
UXPressia is an essential tool for understanding client engagement in our global, omni-channel world.
Jeff Parks,
Co-Founder at Kina'ole
Nikita Efimov photo
No more nightmare sessions with sticky notes constantly falling off the wall. Customer Journey Mapping has never been so easy!
Nikita Efimov,
UX Designer at Selectel
Tatyana Avlochinskaya photo
UXPressia turned out to be a great timesaver during CJM creation, discussion and support.
Tatyana Avlochinskaya,
Product Manager at
Victor Smirnov photo
I used CJM for Karelia ticket portal. We had the project reviewed in a very fast way with the help of your service.
Victor Smirnov,
Project Manager at Interso