CX Platform for Nonprofits & Charities

UXPressia has helped our team to collaborate more easily. It’s allowed us to create personas and user journey maps in a consistent format, much faster than before. We can also share these quickly with each other and with our stakeholders.

We used UXPressia’s CJM tool to outline our customers’ current state journey and flag their pain points and opportunities. Then we developed a future-state ideal customer journey, outlining all of the technology and process investments needed to make the ideal journey come to fruition. Our stakeholders loved the beauty and elegance of the visualization, and it reduced friction in getting buy-in. We already launched the first initiative of that ideal customer journey, which is a self-service platform for our customers.

We used the CJM tool during the summer school organized by our platform. It helped us identify gaps and patterns in our way of thinking about people who we serve. We started to look at things from a different perspective and make rational decisions based on people’s real needs, not our assumptions. We are going to use journey mapping in new urban-related projects and in planning our events. Thank you, UXPressia! We’re really grateful for your help.

We had a CJM workshop on bicycle storage problems with activists, the expert community, and the local government. Everyone had their own view of the problem and how to solve it. The CJM methodology helped us to see the user's perspective and identify pain points and opportunities for improvement. We used UXPressia to prepare for the workshop and help beginners get started with journey mapping. A printed copy of the map really helped us to facilitate work in groups.