CJM TEMPLATES

We had two folders full of Customer Journey Maps on our drive, 75 customer journey mapping articles, 5 boards from top-notch UX influencers, a drawer half full of paper customer experience map kits, and a whole galaxy of multi-colored pictures, tables, emails, and user feedback.

Bloody hell. We picked up every customer experience map we could get our hands on. Everything to create bazillion of customer journey mapping templates. And once you get locked into a serious customer journey mapping, the tendency is to push it as wide as you can.

After all this madness, we ended up with a pretty bunch of customer journey maps (aka customer experience maps or user experience maps). And all of them are based on the actual experience.

CJM for Avia Travel
by UXPressia
CJM for Avia Travel
CJM for Retail (Food)
by UXPressia
CJM for Retail (Food)
CJM for Mobile App
by UXPressia
CJM for Mobile App
CJM for Travel (for hotels)
by UXPressia
CJM for Travel (for hotels)
CJM for Education
by UXPressia
CJM for Education
CJM for Retail (Auto/ other goods)
by UXPressia
CJM for Retail (Auto/ other goods)
CJM for SaaS
by UXPressia
CJM for SaaS
CJM for e-Commerce
by UXPressia
CJM for e-Commerce
CJM for Banking/Finance (for business)
by UXPressia
CJM for Banking/Finance (for business)
CJM for Banking/Finance (for people)
by UXPressia
CJM for Banking/Finance (for people)
CJM for Health
by UXPressia
CJM for Health
CJM for Travel (for agencies)
by UXPressia
CJM for Travel (for agencies)
CJM for Games
by UXPressia
CJM for Games
Employee JM
by UXPressia
Employee JM
CJM for Manufacturing
by UXPressia
CJM for Manufacturing
CJM for Telecom
by UXPressia
CJM for Telecom
CJM for Insurance
by UXPressia
CJM for Insurance
CJM for Food and Drinks 2
by UXPressia
CJM for Food and Drinks 2
CJM for Government/Services
by UXPressia
CJM for Government/Services
CJM for Transport
by UXPressia
CJM for Transport
CJM for Food & Drinks 1
by UXPressia
CJM for Food & Drinks 1
CJM for B2B
by UXPressia
CJM for B2B
CJM for Software
by UXPressia
CJM for Software
CJM for Real Estate
by UXPressia
CJM for Real Estate
CJM for Gas Station
by UXPressia
CJM for Gas Station
CJM for Gym Fitness
by UXPressia
CJM for Gym Fitness
CJM for Cinema
by UXPressia
CJM for Cinema
CJM for Taxi
by UXPressia
CJM for Taxi
CJM for City Visitor
by UXPressia
CJM for City Visitor
CJM for Email Campaigns
by UXPressia
CJM for Email Campaigns
B2b buyer persona
by UXPressia
B2b buyer persona
Empathy map
by UXPressia
Empathy map
CJM for Website Visitor
by UXPressia
website visitor journey map
CJM for Social Media
by UXPressia
CJM for Social Media