Digital
Description
In the technology-driven society, digital experiences are taking first place. Customers are spoilt for choice, and you need to be cautious about their experience with you. Failing to meet their expectations at least once, you risk losing them forever.
Are you working on a customer journey map for a SaaS, software product, mobile app, or any other digital project?
We’ve got some stunning CJM and personas templates for you to speed up the mapping process and get some ideas on how to structure your digital journey map and what information you need there.
Helpful links
- CJM builder by UXPressia
- UXPressia events for the journey mapping community
- Learn how to create effective and robust journey maps with the CJM Fundamentals course
- Customer journey mapping and Personas Cheat Cards
- User research for beginners: best courses and books
- Customer journey maps: the complete guide for B2B SaaS
- How to present customer journey maps
- Free online event on April 22: Outside In: Mapping Buying Journeys for Complex Offerings
- All (8)
- CJMs (7)
- Personas (1)
Nothing seems to fit? No worries! Just tell us what you need, and our black belt mappers will craft the perfect sheath for your map!
Template preview