Digital
Description
In the technology-driven society, digital experiences are taking first place. Customers are spoilt for choice, and you need to be cautious about their experience with you. Failing to meet their expectations at least once, you risk losing them forever.
Are you working on a customer journey map for an e-commerce business, software product, mobile app, or any other digital project?
We’ve got some stunning templates for you to speed up the mapping process and get some ideas on how to structure your digital journey map and what information you need there.
Helpful links
- Our blog to help you start with CJM
- Learn how to create effective and robust journey maps with the CJM Fundamentals course
- Customer Journey Mapping In E-Commerce
- User Research For Beginners: Best Courses And Books
- Journey Mapping Cards Now In PDF
- Customer journey mapping for web designers and developers
- HOW TO MAP OUT THE USER JOURNEY FOR YOUR WEBSITE
- Customer Journey Maps: The Complete Guide For B2B SaaS
- The Customer Journey Through Social Media
- All templates (13)
- CJMS (12)
- Personas (1)
Nothing seems to fit? No worries! Just tell us what you need, and our black belt mappers will craft the perfect sheath for your map!
Template preview