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Customer Journey Map (CJM) Online Tool

Deliver exceptional experience to your customers

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CJM online tool screenshot

CJM Features

Real-time collaboration

Collaborate on customer journey maps with the stakeholders in real time. Whether it's a workshop with a distributed team or a last-minute edit before an important presentation, all updates will show on the fly across all devices.

Omni-channel experience

Understand your customers’ experiences at each touchpoint across multiple channels. Visualize their existing or desired paths and identify areas of opportunity for your business.

Experience graph

Visualize customers’ emotions at each step of the journey and identify their pain-points and moments of delight. Pick from over 30 emotions to get to the bottom of what the customers feel.

Branded export

Get printable customer experience maps in a scalable PDF or PNG format. Add some brand flavor to the maps be it your company’s or client’s logo, brand color or website link.

Presentation mode

Present your journey maps right from your browser online. It's just like good old slides - quickly switch between all of your CX assets with smooth navigation, full screen and theme toggles - everything you need to make a perfect pitch.

Integrated web analytics

See real-time analytics data on your customer journey maps and make them powered by real numbers. Whether you use Google Analytics or Mixpanel, this will help you see which steps of the journey require immediate attention.

File attachments

Back up your journey maps with images, videos, documents, research findings, tables, customer quotes, and any other attachments and make sure you have all of the customer-experience data at your fingertips.

Embed code

Integrate live chunks of data via embed code right into your journey maps. No matter if it's a design prototype, audio file, video or presentation, it will update automatically every time something changes.

Customer Journey Map Templates

We have more than 40 customer journey mapping templates that cover the most popular business domains. For easy browsing, the templates fall into categories like Business and Digital. Each category page is full of pre-filled, ready-to-use templates and links to helpful articles — all for free.

I chose UXPressia for its simplicity and ease of use. The time that I spent to get started is minimum which is very good, because I didn’t have much

Rui Grilo,
IT Director at Square Asset Management

I use UXPressia as a learning resource in my 'UX for Business Analysts' training course. The clear, intuitive design is easy for students to grasp, they are able to produce beautifully presented customer journey maps in no time, and the product itself is a great example of user-centred design.

Nick de Voil,
Director at De Voil Consulting

UXPressia is an essential tool for understanding client engagement in our global, omni-channel world.

Jeff Parks,
Co-Founder at Kina'ole

No more nightmare sessions with sticky notes constantly falling off the wall. Customer Journey Mapping has never been so easy!

Nikita Efimov,
UX Designer at Selectel

UXPressia turned out to be a great timesaver during CJM creation, discussion and support.

Tatyana Avlochinskaya,
Product Manager at

I used CJM for Karelia ticket portal. We had the project reviewed in a very fast way with the help of your service.

Victor Smirnov,
Project Manager at Interso

UXPressia is a great, easy to use visualization tool to create customer journeys which are well structured, transparent and nicely designed. We look forward to trying out the new sheets / products.

Nóra Kovács-Goda,
Project Manager at ULTINOUS

I liked working with this tool very much. It was intuitive, easy to use and navigate, and very customizable. Having all the features it does, and considering things like auto-save, really helped me focus on what I needed to. It was easy enough to create a map, but I can also see the possibilities of making much more complex maps, by using all the features provided.

Information architect at Government Organization

We use CJM from UXPressia because they are a really useful tool, very easy to use and a huge save of time. The templates are a great help because you don't need to start CJM from scratch. It features to represent users emotions, its ease of export and its great design have convinced us.

Sebastián Unda,
UX Consultant at Elastic

UXPressia is easy-to-use and provides the perfect level of depth and customizability. I love being able to create client-ready, visually engaging journey maps without a designer. The chat support is also super helpful. Haven’t found anything else on the market like it.

Danielle Wipperfurth,
Brand and Customer Experience Consultant

I was absolutely delighted to find UXPressia to help me quickly visualise a number of customer journeys for my Masters of Design. The ease of use and flexibility gives me the confidence to use it with workshop participants to make sense of their common challenges and design solutions together!

Sam Rye,
Founder of Horoeka Creative