Online Customer Journey Mapping Tool

Get a holistic view of your organization's customer journeys and journey mapping initiatives. Standardize your maps and tailor them to different audiences and perspectives.

Simple and intuitive

Free templates

Professional-looking design

microsoft
waters
merck
principal
quadient

UXPressia is a game-changer. Our journey mapping processes used to involve a mix of documents in different formats and different storage solutions. With UXPressia, we solved this problem. It became one digital environment for all our maps and personas.

Rachel Siegle
Rachel Siegle,
Customer Experience Consultant at Caterpillar Inc.

Bring all journey mapping initiatives under one virtual roof

  • Store and manage all journey maps in a common virtual space, making them accessible to teammates, stakeholders, and clients.
  • Achieve a shared understanding of customer journeys and their roles in the organization.
  • Make your mapping initiatives easier to grasp with a journey map hierarchy in place.
Bring all journey mapping initiatives under one virtual roof

Standardize your journey maps

Create map templates to match the organization’s needs. Ensure all journey maps have a consistent layout and design and are recognizable to everyone.

In UXPressia’s journey mapping tool, you can choose from 20 sections with different content types:

  •  Text
  •  Graphs
  •  Charts
  •  Sliders
  •  Icons
  •  Videos
  •  Images
  •  Documents
  •  Embed
  •  Touchpoints

Set up a team library of custom icons, illustrations, files, journey stage titles, and touchpoints to reuse across maps and save your time.

Standardize your journey maps

Collaborate in real-time or asynchronously

  • Collaborate with colleagues, stakeholders, and people outside the team.
  • Have real life-like discussions, express your opinion, and prioritize ideas and decisions.
  • Turn insights and ideas into tasks and assign them to the team.
Collaborate in real-time or asynchronously

100+ map templates for your customer journey

Our customer journey mapping tool has an extensive template library for different industries and popular use cases. Find a customer journey map template that fits your project and customize it in the CJM tool.

Bespoke manufacturing in healthcare CJM
Sneakers store visitor journey map
SaaS buyer journey map
End-to-end employee journey map
Patient journey template

Look at the same customer journey through different lenses

  • Give the audience the level of detail they need by hiding personas and specific customer journey map parts with the Views functionality.
Collaborate in real-time or asynchronously
  • Compare the experiences of different personas on one map to spot their differences and similarities and make better business and product decisions.
Collaborate in real-time or asynchronously
  • Get a quick overview of data related to a particular persona or touchpoint using the filtering feature.
Collaborate in real-time or asynchronously

Discover other UXPressia tools

Create an interlinked ecosystem of journeys, personas, and tasks

  • Link together macro and micro journeys that impact each other.
  • Add more depth by visualizing complex processes in the process and channels section.
  • Bridge the gap between customer journey mapping and implementation stages.
Create an interlinked ecosystem of journeys, personas, and tasks

Want to know how our journey mapping software can help you with customer experience initiatives?

Want to know how our journey mapping software can help you with customer experience initiatives?

Power journey maps with real‑time data

  • Connect your customer or user journey map with business KPIs or web analytics data.
  • Integrate design prototypes, audios, videos, forms, presentations, and other content into your customer journey maps.

journey maps integrations

Power journey maps with real-time data

Present your work to other people

Save time by doing your presentation right in the journey mapping tool to make necessary edits as you go. All updates you make in the map content will show on the fly across all devices.

Present your work to other people

Export maps to different formats

Make customer journey maps online, save them into other formats to pass them on to other software or store them on your device — export maps as PDF, PNG, CSV files, or PPTX presentation slides.

Download scalable PDFs to print maps out and hang them on a wall.

Download export examples: PNG, PDF, CSV, and PPTX.

Export maps to different formats

Get your team on board with journey map creation

UXPressia is more than customer journey software. We help our users get started with mapping and give them an opportunity learn expert tips from experienced mappers from all over the world.

Take the CJM Fundamentals course
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Learn more Take the CJM Fundamentals course
Read a free PDF guide
32 52 pages 32 pages
Learn more Read a free PDF guide
Download free journey mapping cheat cards
Learn more Download free journey mapping cheat cards
Book your seat at upcoming events on Luma.
Learn more Book your seat at upcoming events on Luma.

Experts rely on us

Jowanna Daley
Jowanna Daley,
Co-Founder of Daley Consulting

UXPressia's tools allow me to concentrate on understanding the user experience so I can map solutions to it each step of the way. Your customer service is great. I feel like I have a partner wanting my business to succeed.

Shivani Jayasinghe
Shivani Jayasinghe,
Head of CX at Magellan Digital

I needed a web-based journey mapping and persona development tool that was effortless. UXPressia is all that much more. The work flow is super easy. The customer service is solid. And it is helping me get my job done effectively.

Marcus Brewer
Marcus Brewer,
Customer Experience Manager at Cincom Systems

UXPressia is a flexible user-friendly intuitive solution that provides a clear understanding of a customer's journey. The tool does an outstanding job of highlighting specific parts of the journey that can be improved upon to enhance the overall customer experience. The use of templates and customizable branding makes exporting Customer Journey Maps and Personas easy for executive presentations.

Lukáš Franko
Lukáš Franko

UXPressia is a fantastic tool for mapping the customer's journey. I dare say not only that but also the creation of personas and impact maps. So wonderful. I needed a tool in which I could create a custom map of the customer's journey, and I found all this in UXPressia.

Overall Rating on Trustpilot
4.5
Read more

Set the standard for your maps with our customer journey tool

create a free UXPressia account
book a demo session with the sales team

Frequently asked questions

Everything you wanted to know about UXPressia’s user journey mapping tool.

  • How many journey maps can I build?

  • Do viewers and commenters need a paid license?

  • Is there a trial for paid plans?