Leisure & Entertainment
Description
In the entertainment and leisure industry, customer experience is what makes or breaks a business. Keeping your customers entertained is not enough. You need to keep them happy, and you can achieve that by putting them at the center of your business to deliver the best possible experience every time they interact with you.
Your customers go through different stages, and taking a full view of their journey by creating, say, a leisure customer journey map that illustrates how they engage with your business will provide you with plenty of insights on how you can serve them better.
Take a look at our leisure and entertainment CJM templates to find inspiration for your own map.
Helpful links
- Our blog to help you start with CJM
- Learn how to create effective and robust journey maps with the CJM Fundamentals course
- Top 6 Things To Keep Next To A Journey Map
- Customer Journey Stages: Meet New UXPressia Cheat Cards
- Customer Journey Map — Step-By-Step Guide With Examples
- Using Customer Journey Maps To Enrich Your Museum Visitor Experience
- Visitor Journey Mapping In Museums
- Exploring the customer journey of a movie goer
- The UX lessons I learned from video games
- All templates (12)
- CJMS (9)
- Personas (3)
Nothing seems to fit? No worries! Just tell us what you need, and our black belt mappers will craft the perfect sheath for your map!
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