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Service providers who want to stay for long in the game work around the clock to offer great service and experience to all their clients.

But turning this intention into reality requires not only much effort but also having a strategic plan in place. And the strategy should be built on real data, not assumptions or guessing.

If you don’t know how it works, follow these steps: do some research to gather as much information about your clients as possible, come up with personas, and build a customer journey map for each of them. Insights that you’ll get from these maps will form the backbone of your CX strategy.

And don’t forget about UXPressia journey map templates for services — you can tweak them to your needs.

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CJM for Telecom
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