Government & Nonprofit
Description
Customer experience is everyone’s job, no matter whether you are a governmental institution or a non-governmental organization that works hard to achieve social good.
Delivering effective and enjoyable services is impossible without a deep understanding of the experience that your customers have with you.
One tool to learn more about these people and understand their experiences is journey mapping. Journey maps not only give you a bird’s eye view of your customers’ needs and wants, but they also encourage alignment across the whole organization on how to better serve your customers, ultimately streamlining your services.
We hope that our templates will be useful when mapping a donor journey or creating a persona for your nonprofit services.
Helpful links
- UXPressia discount for nonprofits and charities
- Learn how to create effective and robust journey maps with the CJM Fundamentals course
- Case Study: how StepChange (the UK's leading debt charity) uses UXPressia to transform the ways of working
- How to get stakeholders on board with your journey mapping initiative
- How often should you update a customer journey map?
- Customer Journey Stages: meet new UXPressia cheat cards
- How to create an Impact Map in 4 easy steps
- All (3)
- CJMs (2)
- Personas (1)
Nothing seems to fit? No worries! Just tell us what you need, and our black belt mappers will craft the perfect sheath for your map!
Template preview