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CX/Business Tools

Templates in this category are for everyone who wants to gain a more in-depth insight into their customers, facilitate the processes of CX journey mapping, persona creation, and product management, get started with empathy mapping and service blueprinting, and make the most of UXPressia.

Here we gathered the templates that would help you to launch a CX initiative and implement the customer-centric strategy across all departments of your company. Whether you need to collaborate with colleagues, present journey maps or service blueprint to stakeholders, or get into customers' minds with an empathy map, this category has got you covered.

Persona
Service
B2C
  • All (4)
  • CJMs (1)
  • Personas (2)
  • IMs (1)
Empathy map
CJM for Service Blueprint
Persona best practices
Project management tool impact map
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