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Katerina Kondrenko
Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, & now she’s playing in the CX field.
Discover how to improve customer experience in logistics through real-time tracking, last-mile delivery optimization, and customer journey mapping. Learn actionable strategies to enhance your logistics operations and boost customer satisfaction.
Tired of manually transferring personas and journey maps? What if there was a way to do it in minutes? UXPressia has a game-changing feature that could save you hours.
Unlock the full potential of your customer journey maps by integrating key data from various sources. Learn how to enrich your map with actionable customer journey data, making it a single source of truth for smarter decision-making and enhanced customer experiences.
Discover how to map the SaaS customer journey from awareness to renewal. Learn effective strategies, key stages, and insights to improve user engagement, retention, and satisfaction—essential for both B2B and B2C SaaS businesses.
Want to master customer journey mapping? Join our October 1 webinar for a hands-on session where we’ll create a journey map from scratch using a real-life case study. Learn key techniques, visualize customer journeys, and work within UXPressia to build maps that make an impact.
Struggling to see the impact of your journey maps? Join our online event to learn actionable tips, best practices for qualitative research, and how to ensure your maps lead to real change.
Learn how to create a buyer persona that drives real results. This ultimate guide covers everything from understanding different persona types to step-by-step instructions for building effective B2B and B2C personas, complete with real-world examples.
Explore the critical aspects of customer experience in the transportation industry, including challenges, strategies for improvement, and real-world examples. Learn how enhancing CX can drive customer loyalty and business growth.