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Employee Experience

Employee experience shapes retention, engagement, and how well your company delivers on its customer promise. These articles cover EX mapping — onboarding journeys, employee personas, and using journey maps to spot friction in internal processes — with practical tips and case studies from teams doing the work.

Free event: Transforming EX insights into impact | Oct 26

Discover ways to translate your employee journey data into an actionable plan.

Katerina Kondrenko

October 12, 2023March 5, 2025

Customer service representative experience: map it out + free template

Wanna learn how to improve your customer service representative experience? Read the article and use our free template.

Katerina Kondrenko

September 21, 2023October 1, 2024

Employee experience journey map: A complete guide + example + template

Today, we are all obsessed with the experience of the customer. However, few seem to care about employee experience. This makes no sense whatsoever as employees are no less of a driving force for our business than our customers. Let’s see how we can change this!

September 1, 2023January 12, 2026

New deck of cheat cards: journey mapping for employees

Building an employee journey map, or looking for ways to improve employee experience? Meet our brand-new deck of cheat cards to guide you through.

Sofia Grigoreva

March 2, 2023March 16, 2023

How to do journey mapping in recruiting to create a great EX

Journey mapping in recruiting is like a spell that opens doors to a smooth candidate experience. Wanna learn this magic? This article will share it with you.

Katerina Kondrenko

February 2, 2023October 31, 2023

New event: A practitioner’s approach to employee journey mapping | Feb 16

Take a walk through a practical example of building an employee journey map with somebody who’s been there so many times.

Katerina Kondrenko

January 31, 2023February 14, 2023

Employee experience matters: Understand your employee’s journey | June 21

Want to learn how to understand employee experience, map it out, and act on it? Join us at a free online event.

Katerina Kondrenko

June 7, 2022March 5, 2025

End-to-end employee journey + mapping template

Are you going to build an employee journey map? Read this article first to wrap your mind around the methodology. Lots of ideas, tips, and a comprehensive template to use included.

Katerina Kondrenko

January 19, 2022August 17, 2023

Free whitepaper: employee journey mapping

Our new whitepaper is applicable to any industry and business. Read it to learn why employee experience is vital and how to approach employee journey mapping in the most efficient way.

Katerina Kondrenko

December 15, 2021September 6, 2022

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