How is a digital customer journey different from a traditional one? What metrics should a busines track at each stage? Finf answers to these and other questions in the article.
Struggling to see the impact of your journey maps? Join our online event to learn actionable tips, best practices for qualitative research, and how to ensure your maps lead to real change.
Explore the critical aspects of customer experience in the transportation industry, including challenges, strategies for improvement, and real-world examples. Learn how enhancing CX can drive customer loyalty and business growth.
Explore how aligning customer journey mapping with process excellence can transform telehealth experiences. Learn strategies to optimize operations, enhance customer satisfaction, and ensure sustainable improvements.
Marie Kolie from Taikonauten explains the importance of engaging teams in customer journey mapping. Learn how to enhance customer experience and boost team efficiency.
Want to learn how to keep your customer journey maps dynamic and enriched with data? Join our online event on August to see how you can transform your journey maps into living, breathing documents.
Discover how journey mapping can improve your Voice of Customer (VoC) program. Gain insights from expert Caterina Mishina on utilizing metrics like NPS, retention rate, churn rate, and customer feedback analysis to boost customer satisfaction and drive business growth.
Are you finding it challenging to convince leadership of an initiative’s value, unite team members with differing views, or drive lasting changes within your journey mapping projects? Then join our free online workshop.
