Let’s put all theory we’ve learned into practice by creating a customer journey map step-by-step. In the end, you’ll be a CJM expert!
How to create a customer journey map—a step-by-step guide with examples
Creating a Persona — a step-by-step guide with tips and examples
Wanna create a persona? Let’s do it together, one step at a time. This comprehensive walkthrough will serve as your go-to resource for crafting top-notch personas whenever you need them.
How to create an impact map in 7 easy steps: A complete guide + examples
In this guide, we’ll go through the process step by step and create an impact map example from scratch.
Employee experience journey map: A complete guide + example + template
Today, we are all obsessed with the experience of the customer. However, few seem to care about employee experience. This makes no sense whatsoever as employees are no less of a driving force for our business than our customers. Let’s see how we can change this!
B2B customer journey: the ultimate guide + templates
How to map customer journey in B2B? In this post, we’ll learn key differences of B2B customer journey mapping on a real-world example.
How often should you update a customer journey map?
We know one-off customer journey maps are no good. But how often should you update your customer journey map? Get 5 proven strategies in this article.
UXPressia Research Group Launch
This summer, we have launched a user research group and we invite you to join it and share your ideas and insights with us. Help UXPressia become better!
A look back at 2018, and ahead to 2019
2018 has been a busy year for UXPressia. In this New Year post, we’d like recap everything that’s happened this year and share our plans for 2019.
Update: Mixpanel Integration for CJM Tool
KPIs are what make effective journey maps. With UXPressia, you can now integrate your customer journey maps with Mixpanel to get automated real-world data.
