Service blueprinting
tool for teams

Connect customer journeys with business processes and operations for the complete picture. Create service blueprints to align teams, fix bottlenecks, and deliver on your promises.

Transform how you design and optimize services

Turn complex services into clear visuals that connect customer journeys and operations with CX data and business metrics.
Capture touchpoints and interactions across journeys, frontstage, and backstage to keep teams aligned on how service delivery shapes your customers’ experience.
Empower your organization to make smarter decisions that drive both CX and business outcomes.

Connecting the customer journey with business actions using service blueprints

Turn service blueprints into insights and actions

Capture and organize data, from touchpoints and customer insights to operational observations, hypotheses, and ideas, all in one service blueprinting platform.
Uncover gaps and dependencies between customer actions and frontstage and backstage processes with AI-powered insight mining and reports.
Translate service blueprints into action plans with prioritized opportunities and built-in task tracking.

Getting AI-powered insights from service blueprints

Collaborate across teams and locations

Break down silos and increase cross-department visibility by connecting CX, operations, product, and other teams in one shared workspace.
Engage stakeholders in real time or asynchronously with comments, threads, and multi-user editing.
Export, share, and customize blueprints to fit the specific needs of your team or department.

Service blueprint examples across industries

Our platform has an extensive template library for different industries and common scenarios. Find a journey map or service blueprint template that fits your project and customize it, or use AI to generate a draft for you.

Visualizing interactions in a service blueprint

Make service blueprints dynamic with real-time insights

Connect your service blueprints to journey metrics, operational data, and business KPIs for ongoing tracking and measurement.
Integrate research insights, employee and customer inputs, compliance requirements, and other key data to capture the full service context.

journey maps integrations