Learn how to use our integration with Google Sheets to pull CX, business, and other metrics to your maps and personas.
Connect your maps and personas with business KPIs
Chief Experience Officer at UXPressia
Journey mapping sources for beginners: a compilation
Looking for helpful sources to get started with your journey mapping project? Look no further! We’ve got a perfect compilation right here.
Make customer journey maps visual
Why make customer journey maps visual when you can just use an excel spreadsheet? There’s a longs list of whys. And we’ll cover them here along with hows.
What a customer journey map repository is and how to build one
Creating a customer journey map repository is a critical step toward successful customer journey management. Learn what it is and how to build one.
How to build a customer empathy map (example + template)
When it comes to creating products and services that customers love and keep returning to, building higher levels of empathy is crucial. And nothing delivers that quite like Empathy Mapping. Learn all hows and whys in this post.
How to run a customer journey mapping workshop
Are you ready to take your customer experience strategy to the next level? Then you need to check out our latest how-to guide!
Multiple Personas on one customer journey map
We used to think 1 persona was enough for a CJM. If journeys are similar, why have more maps? Let’s see why & how you should use multiple personas for CJM.
Meet the Touchpoints Library
Meet the Touchpoints Library, a single place to manage and store touchpoints across all of your CJM and persona projects.
Creating PowerPoint presentations from UXPressia
Learn how to create PowerPoint presentations from maps and personas you build in UXPressia.
