Christmas is around the corner, and and we came up with a special gift for you — a Christmas customer journey template.
New CJM Template: Christmas Customer Journey Map
Customer Experience and Service Design Blog
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UXPressia Black Friday Sale 2019: 50% off
Today starts the Black Friday sale @ UXPressia! Enter the discount code at the Billing tab of your workspace to take 50% off either annual or monthly PRO plan.
Updated CJM Template: Employee Journey Map
In our updated CJM template, we visualized the whole employment lifecycle from a job seeker perspective.
A smarter way to make decisions about business experiments
In a world of continuous product discovery and market exploration, businesses are doing experiments as they allow them to test and validate ideas at the quickest. And when it comes to choosing which experiments to run, human nature wins the day — the decisions are usually based on people’s inner confidence in being right in […]
Customer Journey Stages: Meet New UXPressia Cheat Cards
Meet the new cheat cards deck for customer journey stages. Download them for free and use every time you work on a map.
New CJM Template: Conference Customer Journey Map
Check out our new template — a conference customer journey map — to learn how to ensure the best possible customer experience at your event.
Who should own customer journey mapping in your organisation?
There’s no simple answer to the question, “Who should own customer experience at an organisation?” In this post, Amy Scott discusses this question in detail.
Updated CJM Template: Healthcare Patient Journey Map
In our updated template, you’ll find a journey of a busy 51-year-old woman who hasn’t examined her health for a while.
Updated CJM Template: Retail Food Customer Journey
Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable location, a bad name, high prices, or a small assortment?
