Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable location, a bad name, high prices, or a small assortment?
Updated CJM Template: Retail Food Customer Journey
Customer Experience and Service Design Blog
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Updated CJM Template: Mobile App User Journey Map
We’re going to give you an idea of how mobile users choose apps. In our updated template of mobile app user journey map, you’ll find a customer journey of a John, a high-school student.
Meet UXPressia Academy — Your Virtual Mentor in Customer Journey Mapping
UXPressia Academy is an online educational platform that takes you through all the steps you need to master the customer journey mapping framework.
Updated CJM Template for Avia Travel: The Sky’s No Limit
You can now find a detailed, stage-by-stage customer journey of the business class passenger in the template.
User Research for Beginners: Best Courses and Books
Finding valuable learning sources may be a challenging task for a user research beginner. In this post, we collected online courses and books where you will find all the necessary info to get started.
UXPressia Research Group Launch
This summer, we have launched a user research group and we invite you to join it and share your ideas and insights with us. Help UXPressia become better!
Update: UXPressia Custom Views and New Text Editor
New updates to UXPressia: custom views to choose which of the stages and sections will be visible. Plus, a new text formatter with storyboard inside.
Customer Journey Mapping Research Report 2019
A quick overview of the Customer Journey Mapping Report prepared by UXPressia team. The report is based on results of the survey we conducted this May.
Top 10 Customer Journey Layers Backed by Statistics
Customer journey layers are horizontal rows with data in a customer journey map. Here are top 10 most popular layers according to UXPressia statistics.
