Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable location, a bad name, high prices, or a small assortment?
We’re going to give you an idea of how mobile users choose apps. In our updated template of mobile app user journey map, you’ll find a customer journey of a John, a high-school student.
UXPressia Academy is an online educational platform that takes you through all the steps you need to master the customer journey mapping framework.
You can now find a detailed, stage-by-stage customer journey of the business class passenger in the template.
Finding valuable learning sources may be a challenging task for a user research beginner. In this post, we collected online courses and books where you will find all the necessary info to get started.
This summer, we have launched a user research group and we invite you to join it and share your ideas and insights with us. Help UXPressia become better!
New updates to UXPressia: custom views to choose which of the stages and sections will be visible. Plus, a new text formatter with storyboard inside.
A quick overview of the Customer Journey Mapping Report prepared by UXPressia team. The report is based on results of the survey we conducted this May.
Customer journey layers are horizontal rows with data in a customer journey map. Here are top 10 most popular layers according to UXPressia statistics.