Join a hands-on workshop from UXPressia experts Yana Sanko and Nick Efimov. Get actual interviewing skills and receive helpful feedback from others.
2-day Power of Interview workshop on May 19 and 26
Customer Experience and Service Design Blog
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Add descriptions to your maps and personas
We are starting this month with some hot new features, some of which you have been asking us for.
Free whitepaper: journey mapping in finance
In our new whitepaper, we cover the specifics of journey mapping in banking and finance. Read it to learn common challenges, see map examples, and get expert tips.
Journey Mapping Ideation Strategies workshop on March 30
On Tuesday, March 30, join our 4-hour online workshop to learn and practice nine unique strategies for generating actionable ideas on how to improve your customer experience, product, or service.
New event: customer journey mapping in SaaS onboarding
Join our free online event to learn how to use journey mapping to design the perfect onboarding for your product or service.
Presenting journey maps to different stakeholders
Need to present your customer journey maps to different stakeholders? Learn how our View functionality to see how you use on CJM for any purpose.
New event: experience mapping trends with Jim Kalbach
Join our free online event with Jim Kalbach to learn new trends and directions in experience mapping.
Why use empathy maps in B2B and how to do it step by step
Let’s talk about empathy mapping in general and how to use it in B2B cases in particular.
Michelle Spaul, a customer experience consultant at Delta Swan, shares five steps to empathy mapping in B2B.
New event: facilitating journey mapping online
Join our free event to learn from pros how to facilitate journey mapping workshops online.
