What are moments of truth in customer journey mapping? Let’s look at some examples and how you can find those moments of truth for your product or service.
Moments of Truth in Customer Journey Mapping
Customer Experience and Service Design Blog
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Update: Live Integrations for CJM via Embed Code
The embed code section for CJM and personas tools lets you pull live data from external resources and keep them updated automatically.
5 Web Design Mistakes to Avoid with a Customer Journey Map
It’s hard to find out what your customers want out of your website. Here are 5 mistakes to avoid by using a customer journey map. Free CJM template inside.
Update: Presentation Mode
Presenting your customer journey map or persona the right way is just as important as creating this artifact. Your presentation is the key in selling your idea to the client or other stakeholders. And having a way to present it online without printing or “PowerPointing” is sometimes a life-saver. Especially, when last-minute changes kick in. 🙁 Meet the Presentation Mode…
Mapping Employee Experience First Time? Read This.
Journey mapping works miracles for employee experience design. Still, many HR teams get cold feet as it seems too overwhelming. What do you do? Start small.
How to Run a Customer Journey Mapping Workshop
A comprehensive how-to guide with downloadable freebies for you to run a productive customer journey mapping workshop with your team.
Multiple Personas on One Customer Journey Map
We used to think 1 persona was enough for a CJM. If journeys are similar, why have more maps? Let’s see why & how you should use multiple personas for CJM.
Update: Mixpanel Integration for CJM Tool
KPIs are what make effective journey maps. With UXPressia, you can now integrate your customer journey maps with Mixpanel to get automated real-world data.
Update: Custom Branding for Exports
Logos are a graphic extension of the internal realities of a company, said Saul Bass. And we’re are thrilled to say that now you can add that professional vibe to your deliverables in just a few clicks!
