We built a new online event ettendee journey map template. Check it out if you want to learn all the do’s and don’ts for organizing and hosting online events of all kinds and sizes.
New JM Template: Online Event Attendee
Customer Experience and Service Design Blog
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4 tips for breathing life into your customer journey maps
Learn 4 tips for creating living and breathing customer journey maps from Noz Urbina.
Using Design Thinking To Improve Customer Experience In E-Commerce
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in e-commerce.
New JM Template: Support in SaaS
We built this customer support JM template to help you deliver best possible experience on this stage.
CJM Idea Generation Strategies: Meet the New UXPressia card deck
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your customers’ journeys.
New Template: Donor Journey Map
We built the donor journey map template to help charities and nonprofits improve their donor experience.
Journey Mapping Talks: The Truth behind Personas
Our next event from Journey Mapping Talks series is dedicated to personas. Come to learn how to build and use them properly.
Meet Personas, New Course at UXPressia Academy
UXPressia Academy launched a new Personas Course for everyone who is interested in personas and wants to learn to build and use them properly.
Journey Mapping in Healthcare Interview with Jennifer Fraser
Read an interview about mapping healthcare experience with Jennifer Fraser, Director of User Experience at Macadamian.
