UXPressia Blog

Unlock your VoC program’s potential with journey mapping

Discover how journey mapping can improve your Voice of Customer (VoC) program. Gain insights from expert Caterina Mishina on utilizing metrics like NPS, retention rate, churn rate, and customer feedback analysis to boost customer satisfaction and drive business growth.

Katerina Kondrenko

July 16, 2024July 16, 2024

Free masterclass: From team engagement to superior CX | July 24

Are you finding it challenging to convince leadership of an initiative’s value, unite team members with differing views, or drive lasting changes within your journey mapping projects? Then join our free online workshop.

Katerina Kondrenko

July 9, 2024February 27, 2025

New event: Nurturing a customer journey culture in your team | July 11

How can involving all your employees in the customer journey improve your business? Register for this free event and learn.

Katerina Kondrenko

June 27, 2024February 27, 2025

Journey mapping sources for beginners: a compilation

Looking for helpful sources to get started with your journey mapping project? Look no further! We’ve got a perfect compilation right here.

Anastasia Schebrova

June 19, 2024June 19, 2024

New event: Telehealth CX meets process mapping | June 25

Many organizations struggle to create seamless customer experiences due to misaligned strategies and processes. On June 25, join Brenda Batista-Mollohan, Founder of Inspiring Company Culture, as she shares invaluable sector insights.

Katerina Kondrenko

June 13, 2024February 27, 2025

How to make customer journey maps actionable

How to make customer journey maps more actionable

What to do with a journey map once you finish it? In this post, we’ll find out how to make journey maps actionable after they are ready.

Dan Nagornov

June 7, 2024March 10, 2025

Level up your mapping with Chunks | June 18

Are you tired of drowning in a sea of customer experience data, struggling to navigate through various sources, and duplicating information across multiple customer journey maps? Say goodbye to the chaos and embrace a streamlined approach with the latest enhancements to the UXPressia platform. And with our new online event…

Katerina Kondrenko

June 4, 2024February 27, 2025

Use Chunks to organize your CX insights

Meet our big update — CX Chunks. This new functionality makes experience data management and journey mapping a breeze.

Katerina Kondrenko

May 27, 2024September 4, 2024

Customer behavior in retail stores: Why businesses should care

Explore the significance of understanding retail customer behavior for businesses. Learn about buying behavior patterns and stages, discover how to gather data on consumer behavior in retailing and use these insights to drive business growth.

Katerina Kondrenko

May 21, 2024October 1, 2024