Meet the new cheat cards deck for customer journey stages. Download them for free and use every time you work on a map.
Customer Journey Stages: Meet New UXPressia Cheat Cards
Customer Experience and Service Design Blog
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New CJM Template: Conference Customer Journey Map
Check out our new template — a conference customer journey map — to learn how to ensure the best possible customer experience at your event.
Who should own customer journey mapping in your organisation?
There’s no simple answer to the question, “Who should own customer experience at an organisation?” In this post, Amy Scott discusses this question in detail.
Updated CJM Template: Healthcare Patient Journey Map
In our updated template, you’ll find a journey of a busy 51-year-old woman who hasn’t examined her health for a while.
Updated CJM Template: Retail Food Customer Journey
Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable location, a bad name, high prices, or a small assortment?
Updated CJM Template: Mobile App User Journey Map
We’re going to give you an idea of how mobile users choose apps. In our updated template of mobile app user journey map, you’ll find a customer journey of a John, a high-school student.
Meet UXPressia Academy — Your Virtual Mentor in Customer Journey Mapping
UXPressia Academy is an online educational platform that takes you through all the steps you need to master the customer journey mapping framework.
Updated CJM Template for Avia Travel: The Sky’s No Limit
You can now find a detailed, stage-by-stage customer journey of the business class passenger in the template.
User Research for Beginners: Best Courses and Books
Finding valuable learning sources may be a challenging task for a user research beginner. In this post, we collected online courses and books where you will find all the necessary info to get started.
