PDF version of your CJM cheat cards is now available for download. Get it now free and use it together with the persona deck for your customer journey maps.
Journey Mapping Cards Now in PDF
Customer Experience and Service Design Blog
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Customer Persona Cheat Cards Available in PDF
We have made a PDF copy of our Persona cards. Download them for free and use them to generate insights when creating your customer persona.
Top 6 Things to Keep Next to a Journey Map
Here is what can you show next to a journey map that is not the entire persona, but still gives enough background for your map.
3 Ways to Create Journey Maps without Personas
Let’s be clear about this – creating customer personas can take months. What to do if you don’t have personas, but you need a journey map? Here are 3 ways to build a customer journey map without personas.
Update: New Brainstorm Cards & Channel Icons
A new release is here! This time we added new brainstorm cards, supplied the channel section with new icons and freshened up the home and product pages.
How to Make Customer Journey Maps Actionable
What to do with a journey map once you finish it? In this post, we’ll find out how to make journey maps actionable after they are ready.
How to Use Customer Personas
There is a lot of talk going on about the importance of using customer personas in journey mapping. Here are a few examples of how to use customer personas.
Update: Google Analytics Integration for CJM Tool
Add real-world data on your site’s traffic, marketing campaigns and KPIs into your journey maps using the Google Analytics integration for CJM tool.
User Flow vs User Journey
“User flow” and “User journey” are quite similar terms and there is lots of confusion going on between them. Let’s clear out what each of them is used for.
