You can now leave comments on journey maps and personas, get in-app notifications as well as notifications to your Slack on the activity in your artifacts.
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Customer Experience and Service Design Blog
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How to Brand Customer Journey Maps and Personas
A few ways to brand customer journey maps and personas. Breathe life into your deliverables and make it clear right away who they were created for.
Free Storyboard Images for Customer Journey
Customer journey mapping is all about visualization. To help you make your CJMs even more visual, we make UXPressia storyboard available for free download.
Customer Persona Best Practices + Template
We have compiled a list of customer persona best practices and questions into a single template that you can use for creating insightful customer and buyer personas.
How to Define Stages in Journey Maps
It may not always be obvious how to divide your customer journey into stages. Let’s take a look at how you can identify journey map stages and map them out.
Journey Mapping Cards Now in PDF
PDF version of your CJM cheat cards is now available for download. Get it now free and use it together with the persona deck for your customer journey maps.
Customer Persona Cheat Cards Available in PDF
We have made a PDF copy of our Persona cards. Download them for free and use them to generate insights when creating your customer persona.
Top 6 Things to Keep Next to a Journey Map
Here is what can you show next to a journey map that is not the entire persona, but still gives enough background for your map.
3 Ways to Create Journey Maps without Personas
Let’s be clear about this – creating customer personas can take months. What to do if you don’t have personas, but you need a journey map? Here are 3 ways to build a customer journey map without personas.
