Let’s put all theory we’ve learned into practice by creating a customer journey map step-by-step. In the end, you’ll be a CJM expert!
Customer Journey Map – Step-by-Step Guide with Examples
Customer Experience and Service Design Blog
6 Cases When You Need to Create an Impact Map
When should you create an impact map? This technique is simple, yet so powerful, has many applications and we’ll try to uncover most of them in this post.
Update: Impact Mapping Online Beta
We announce that Impact Mapping Online Tool is finally here! Now you can create and share Impact Maps online with UXPressia!
Update: New Sharing Functionality
New update is here! In this update we added a better and more flexible sharing functionality and a few cool visual improvements.
How to create an Impact Map in 4 easy steps?
Let’s create an Impact Map for a coffee house. We’ll go through the process step by step. By the end of this tutorial, you’ll be the Impact Mapping expert.
What if my CJM is too Big and Complex?
Creating CJM is a challenging task. It’s not just about doing it right. Sometimes your CJM gets so complicated that it is impossible to fit it into one map.
A Free Ticket to Soap! Conference
Hey there, UXPressia friends! We’re giving away a ticket to the Soap content conference! Read more and take a crack at winning a free ticket to this awesome event.
Create Service Blueprint in UXPressia
We’re always looking for new ways to use CJM. In this post, we’ll try to use our customer journey map online tool for creating a service blueprint.
Updates: More Customization for Personas and CJM
Visualization plays one the most important roles in the process of creating an outstanding user experience. And this little update is all about colors and visuals.
