2018 has been a busy year for UXPressia. In this New Year post, we’d like recap everything that’s happened this year and share our plans for 2019.
A look back at 2018, and ahead to 2019
Customer Experience and Service Design Blog
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We’re a Hot Vendor in Customer Journey Mapping
We’ve been recognized as a Hot Vendor in Customer Journey Mapping 2018 by Aragon Research. Let’s take a moment to celebrate this.
Moments of Truth in Customer Journey Mapping
What are moments of truth in customer journey mapping? Let’s look at some examples and how you can find those moments of truth for your product or service.
Update: Live Integrations for CJM via Embed Code
The embed code section for CJM and personas tools lets you pull live data from external resources and keep them updated automatically.
5 Web Design Mistakes to Avoid with a Customer Journey Map
It’s hard to find out what your customers want out of your website. Here are 5 mistakes to avoid by using a customer journey map. Free CJM template inside.
Update: Presentation Mode
Presenting your customer journey map or persona the right way is just as important as creating this artifact. Your presentation is the key in selling your idea to the client or other stakeholders. And having a way to present it online without printing or “PowerPointing” is sometimes a life-saver. Especially, when last-minute changes kick in. 🙁 Meet the Presentation Mode…
Mapping Employee Experience First Time? Read This.
Journey mapping works miracles for employee experience design. Still, many HR teams get cold feet as it seems too overwhelming. What do you do? Start small.
How to Run a Customer Journey Mapping Workshop
A comprehensive how-to guide with downloadable freebies for you to run a productive customer journey mapping workshop with your team.
Multiple Personas on One Customer Journey Map
We used to think 1 persona was enough for a CJM. If journeys are similar, why have more maps? Let’s see why & how you should use multiple personas for CJM.
