Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in e-commerce.
We built this customer support JM template to help you deliver best possible experience on this stage.
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your customers’ journeys.
We built the donor journey map template to help charities and nonprofits improve their donor experience.
Our next event from Journey Mapping Talks series is dedicated to personas. Come to learn how to build and use them properly.
UXPressia Academy launched a new Personas Course for everyone who is interested in personas and wants to learn to build and use them properly.
Read an interview about mapping healthcare experience with Jennifer Fraser, Director of User Experience at Macadamian.
UXPressia is holding a free online event dedicated to experience mapping. Join to know more about experience maps and get answers to your questions about experience mapping.
UXPressia is continuing a series of online healthcare journey mapping meetups. Three experts will share insights from their experience and answer questions.