Is your Voice of the Customer (VoC) program falling short of expectations? If it feels clumsy, non-actionable, or just not delivering the outcomes you need, it might be time for a reset. Discover how to rebuild your VoC from the ground up using customer journey mapping as your foundation with our new online event.
🌟 We're thrilled to have Caterina Mishina, a renowned Customer Experience Leader and the founder of Growth Navigator Consultant Agency, lead this session.
With over a decade of expertise, Caterina, the VoC Fairy, combines qualitative and quantitative CX methods to drive significant business outcomes. She’ll share practical insights, a usable template, and strategies to overcome common implementation challenges.
📅 Access this transformative presentation, originally held on May 16, to tackle the essential questions about VoC programs.
🟣 Do you really need a VoC program? Find out if it’s right for your business.
🟣 Why should a customer journey map be at the core of your VoC efforts?
🟣 Learn how to collect, structure, analyze, and turn customer feedback into actionable improvements without needing a VoC specialist.
