Unmatched customer experience takes you to the top in the growing e-commerce market. Customer journey mapping in e-commerce helps you step up your CX game.
How to create a customer journey map in e-commerce (+ free template)
How to make customer journey maps actionable
What to do with a journey map once you finish it? In this post, we’ll find out how to make journey maps actionable after they are ready.
How to use customer personas
There is a lot of talk going on about the importance of using customer personas in journey mapping. Here are a few examples of how to use customer personas.
Meet UXPressia Academy — Your Virtual Mentor in Customer Journey Mapping
UXPressia Academy is an online educational platform that takes you through all the steps you need to master the customer journey mapping framework.
Update: UXPressia Custom Views and New Text Editor
New updates to UXPressia: custom views to choose which of the stages and sections will be visible. Plus, a new text formatter with storyboard inside.
No comments? Yes comments!
You can now comment on journey maps and personas, get in-app and Slack notifications on the activity in your personas and maps.
How to Brand Customer Journey Maps and Personas
A few ways to brand customer journey maps and personas. Breathe life into your deliverables and make it clear right away who they were created for.
Free Storyboard Images for Customer Journey Map
Customer journey mapping is all about visualization. To help you make your CJMs even more visual, we make UXPressia storyboard available for free download.
Customer Persona Best Practices + Template
We have compiled a list of customer persona best practices and questions into a single template that you can use for creating insightful customer and buyer personas.
