New in UXPressia: AI mapping for customer journeys

Meet our AI features that will make your mapping process faster at every step, from creating your map to improving and acting on it.

Generate a map from research data

Describe your case to give AI the context it needs and get a draft journey map in minutes. You can also upload raw data (e.g., interview transcripts, survey results, support logs) to ground the map in your actual research.

Tips:

• Create persona profiles first. Include them in your prompt to give the map more depth and make the output more specific to your audience. Don't have time to create personas yourself? AI generation works for personas as well 😉 And if you provide enough context, you’ll get multiple personas at once.

• You can visualize the journeys of several personas and quickly compare their experiences.

Pro tip: The more details you provide in the journey prompt, the more insightful your map will be. Though selecting a persona is optional, having it will end up with more relatable results.

🌐 Generate maps in multiple languages...

Need a journey map in a specific language? Select the language (Spanish, Italian, Chinese, etc.), and UXPressia’s AI will generate the map for you.

…. and level up your storytelling with custom images

Bring your customers’ journey to life with AI-generated illustrations. Each stage gets a visual that represents the customer's experience at that point in the journey. It only takes minutes to generate the entire batch, and you can have each image branded, with your personas as the main characters in every scene.

Improve and translate personas

Already have a persona? Open the AI Persona Maker, select the sections you want to update, and describe what you'd like to improve. Add more detail, make content more specific, or enrich sections with new context. Or translate an existing persona into another language in one click.

Chat with your customers’ ‘digital twins’

Run a simulated conversation with any persona in your workspace. Ask questions, test messaging, and explore objections, all based on the persona's profile.

Useful for testing value propositions, preparing for user interviews, or helping new team members understand the audience.

Surface your maps and personas for insights

Get answers to your CX questions by analyzing multiple maps and personas at once with Workspace Insights.

And that’s not it. We’ve got AI Boost. It can extend your workspace with even more powerful capabilities.

What’s included in AI Boost?

This premium add-on gives your workspace AI superpowers, including but not limited to:

AI Journey Assistant

Interact with your journey map through a built-in AI chat. The Assistant reads your entire map and helps you understand, update, and improve it for meetings prep, lightweight reporting, journey change simulation, decision-making, and more.

Tracing back AI-generated data

Trace each piece of AI-generated content back to the original research document it came from.

Multi-model AI engine

Choose between OpenAI, Claude, and Gemini, and their models, for each AI feature in your workspace.

MCP integration

Connect your journey maps and personas to external AI tools. Work with your CX data from any AI tool and bring AI agents into your CX workflow.

Ready to speed up your journey from mapping to action?