We've made a few nice tweaks to UXPressia. Such moving stuff around the dashboard and a new refined CJM Templates…
Customer Journey Mapping may seem to be a technique for improving existing products. Well, not quite so. CJM can help…
So much ado about these personas. Why do you want to use them? Well, there are many reasons and benefits.…
Creating a CJM just to put it on a shelf is a bad idea. You customer journey maps must be…
Ho ho ho! The New Year 2017 just knocked at our door and that holiday whoop-de-do is just starting to…
There are so many ways to screw up when doing customer journey mapping. You don't want that. Let's see what…
What should be taken into consideration when analyzing a customer journey map? In this post, we'll give you seven things…
Dear members of UXPressia family, We’ve been working insanely hard for the last few months skipping brunches and lunches so…
When you hear about customer journey mapping, it's hard to skip the word "touchpoint". It comes up quite often. What…
Customer journey mapping looks like a great technique. From the first glance, it might look too good to be true.…
What exactly does CJM help you accomplish? Why is there a need for doing customer journey mapping in the first…
What are personas? Why would you want to create them? In this article, we're going to dive into the concept…
Customer journey mapping is the new black in the world of UX. You might have heard a lot about it.…