Freebies

B2B customer journey: the ultimate guide + templates

How to map customer journey in B2B? In this post, we'll learn key differences of B2B customer journey mapping on…

December 29, 2022

Understanding end-to-end museum visitor experience (+ free map template)

Learn how to visualize and improve your museum visitor experience with journey mapping using this guide and a free, downloadable…

December 2, 2022

Event attendee journey: map a customer journey for events (+template)

Check out our new template — a conference customer journey map — to learn how to ensure the best possible…

November 28, 2022

Social media customer journey: from follower to brand advocate

Wanna turn your followers' social media customer journey into a pleasant adventure?Read this post and you will—with our tips, tricks…

November 10, 2022

How to map a car sharing customer journey + free template

Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey…

October 6, 2022

Cinema customer journey: visualize it to improve + free template

Want to increase retention of your cinema visitors? Then think about improving their experience with the help of customer journey…

September 6, 2022

Website visitor journey map + free template

Want to learn how to build a journey map for a website visitor and improve their experience based on the…

July 29, 2022

New JM template: E-commerce store email marketing campaign

Meet our new JM template that focuses on an email marketing campaign for an e-commerce store.

July 13, 2022

Online student customer journey map (+ free template)

Learn how to start effective customer journey mapping for online courses, colleges, universities, and other educational initiatives and institutions.

May 20, 2022

5 cogent reasons to create a donor journey map for non-profit organizations (+template)

We built the donor journey map template to help charities and nonprofits improve their donor experience.

April 4, 2022

End-to-end employee journey + mapping template

Are you going to build an employee journey map? Read this article first to wrap your mind around the methodology.…

January 19, 2022

Free whitepaper: employee journey mapping

Our new whitepaper is applicable to any industry and business. Read it to learn why employee experience is vital and…

December 15, 2021