Webinars

New event: Why your CJM project is doomed (and how to avoid it) | Apr 11

Wanna gain insight into what it takes to accomplish your objectives in your first-ever journey mapping endeavor? Then see you…

March 28, 2023

A marketer’s perspective on travel customer journey maps | Mar 29

Tune in to our next event and learn how journey maps can be used to aid advertising and communication for…

March 7, 2023

New event: Building actionable journey maps | March 16

Wanna learn how to build a journey map that really works? That’s your call.

February 28, 2023

How to UX research in a challenging business environment | Jan 18

Want to make a strong business case for your next UX research initiative? Join our free online event to get…

January 10, 2023

Case study: making a student journey map to improve the university experience

How do you create an accurate student journey with multiple campuses, faculties, and dozens of unique interactions and experiences to…

December 7, 2022

Demystifying accessibility & inclusion through personas | Nov 16

Fancy joining a fireside conversation with a researcher and a designer to learn how personas can help you create accessible…

November 1, 2022

New event: Journey mapping is a team sport | Nov 3

Want to create journey maps that have the power to drive change? Don't go into the initiative alone. Find out…

October 18, 2022

The asynchronous journey mapping exercise: best practices and tips for collaboration

Wanna master an asynchronous journey mapping exercise? Then read our new blog post with the advantages and disadvantages of such…

October 13, 2022

New event: Customer journey mapping: why now and not alone | Oct 20

Can journey maps, as they are today, really help improve customer experience? And should you approach them all by yourself?…

October 4, 2022