Live interview with Arcelia De La Rosa about transitioning career to CX from an educational background.
Join our live interview with Paul Lopushinski, the founder of Playficient, to learn how to map employee journeys.
Learn how to achieve better growth for digital products and explore new opportunities with an experimental approach at our event…
This article is based on the patient journey mapping talk by Anneke Rijk where she shared some pragmatic, hands-on tips…
Learn how your marketing team can leverage journey mapping to drive better customer experience.
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when…
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in…
We built this customer support JM template to help you deliver best possible experience on this stage.
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your…