Check out the Banking for Business CJM Template to find out possible stages of your clients’ journey, their goals, expectations, pain points, and the opportunities you have to improve their experience.
Meet our new car insurance customer journey map template with multiple personas. Check it out to get an idea of what your customers go through during their journeys and get some insight about improving their experience.
Join our 4-hour workshop on Wednesday, February 24, to master the customer interview techniques, sharpen your interviewing skills, and learn how to get valuable insights that you can use.
Have you ever built journey maps with multiple personas? Visualizing interactions between different personas on the same map can help you get valuable and even unexpected insights that you wouldn’t obtain by mapping out separate journeys for each persona.