Insights

New event: experience mapping trends with Jim Kalbach

Join our free online event with Jim Kalbach to learn new trends and directions in experience mapping.

March 16, 2021

Jobs to be Done is the new personas?

There's been a lot of hype about Jobs To Be Done lately. Many claim that JTBD can replace personas. But…

March 15, 2021

New event: facilitating journey mapping online

Join our free event to learn from pros how to facilitate journey mapping workshops online.

March 11, 2021

New event: how to make stakeholders and clients fall in love with service design

Want to know how to get clients' and managers' buy-in for your next service design project? Come join our free…

February 17, 2021

How to get stakeholders on board with your journey mapping initiative

In this post, you will find helpful tips on how to get much-needed support for journey mapping initiatives in your…

February 11, 2021

New event: insurance customer journey mapping case walkthrough

Join our free customer journey mapping webinar to learn how to map comprehensive and insightful customer journeys.

February 9, 2021

Join the Power of Interview workshop on Feb 24

Join our 4-hour workshop on Wednesday, February 24, to master the customer interview techniques, sharpen your interviewing skills, and learn…

February 2, 2021

Unlock your customer understanding and improve CX with hidden insights

Come join us live on Thursday, January 28, to get a fresh, pragmatic approach to customer insights.

January 20, 2021

Upcoming event: Feature Canvas Framework for product and service ideas

Come join us live on Tuesday, January 26 to learn how to generate ideas for your product or service using…

January 14, 2021

The real experience of transitioning to CX: an interview with Arcelia De La Rosa

Read the interview with Arcelia De La Rosa to learn about her experience of transitioning to CX, its pitfalls, the…

December 16, 2020

Power up your CJM with real stuff

Making a CJM sounds like a great idea, but... where to get data from? In this post, we'll try to…

December 8, 2020

Different faces of customer journey mapping: telecom and fintech

UXPressia is hosting a free online event on journey mapping in telecom and fintech.

December 7, 2020