Insights

How to stop losing customers using customer journey maps

Have no idea why customers leave you? Read the article to foresee such a thing and prevent customer loss in…

August 23, 2022

Do different: Lessons learned from the pain and joy points of a UX Designer

UX design is about improving somebody's journey while the experience of a UX Designer matters too. To get inspiration, motivation,…

August 16, 2022

Macadamian case study: improving the employee journey

Learn how Macadamian's UX Researchers used their expertise and journey mapping to improve the employee journey at their company

August 2, 2022

New event: Collaborative mapping: how to inspire instead of tire | July 28

Want to learn how to organize and facilitate journey mapping sessions? You're at the right (web) address.

July 5, 2022

Journey mapping collaboration basics: best practices & UXPressia tips

Want to learn how to run successful collaborative journey mapping projects? Then read our new article and don't miss the…

June 28, 2022

Lessons Learned from the Pain and Joy Points of a UX Designer | July 7

Want to find out how to develop a learner's mindset for your own UX journey? Join our online event.

June 22, 2022

Employee experience matters: Understand your employee’s journey | June 21

Want to learn how to understand employee experience, map it out, and act on it? Join us at a free…

June 7, 2022

New event: How to organize the collaborative mapping process | June 16

Learn how to plan out the collaborative journey mapping initiative and work on it together with the team.

May 31, 2022

New event: Improving customer retention with journey maps | June 8

Learn how journey mapping can help you boost customer retention.

May 23, 2022

New event: Improving the enrollment flow with journey mapping | May 24

Want to learn how to fix the website user flow using customer journey mapping? Register for our free online event.

May 12, 2022

Service Blueprint: Many Birds with One Stone

Learn more about what a service blueprint is and how to create one for your company's purposes.

April 22, 2022

6 must-see journey mapping videos

Are you seeking journey mapping insights and inspiration? Take a look at our video collection.

March 21, 2022