Customer Journey Mapping Guide in 1 Picture

Yuri Vedenin is the founder of UXPressia. With 15+ years in IT and a background in business analysis, he combines UX, CX, and business analysis to help teams build products around real human needs. Yuri has also founded several companies and communities in the UX space, and his approach is shaped by a long-standing interest in psychology, mindfulness, and self-awareness. He writes about customer journey mapping, personas, and methodology, and speaks at UX, CX, and product conferences. Off the clock: traveling, playing the djembe, swimming, singing, and Burning Man.