Customer Journey

New event: Nurturing a customer journey culture in your team | July 11

How can involving all your employees in the customer journey improve your business? Register for this free event and learn.

June 27, 2024

Journey mapping sources for beginners: a compilation

Looking for helpful sources to get started with your journey mapping project? Look no further! We've got a perfect compilation…

June 19, 2024

New event: Telehealth CX meets process mapping | June 25

Many organizations struggle to create seamless customer experiences due to misaligned strategies and processes. On June 25, join Brenda Batista-Mollohan,…

June 13, 2024

Level up your mapping with Chunks  | June 18

Are you tired of drowning in a sea of customer experience data, struggling to navigate through various sources, and duplicating…

June 4, 2024

Use Chunks to organize your CX insights

Meet our big update — CX Chunks. This new functionality makes experience data management and journey mapping a breeze.

May 27, 2024

Customer behavior in retail stores: Why businesses should care

Explore the significance of understanding retail customer behavior for businesses. Learn about buying behavior patterns and stages, discover how to…

May 21, 2024

Retail customer journey: Definition, stages, examples, templates

Learn what a retail customer journey is and explore its stages. Discover how to create a customer journey map for…

May 17, 2024

New event: One Map, Multiple Journeys | May 29

That's the return of our highly requested webinar on multi-persona journey maps. Register now not to miss it out!

May 15, 2024

B2C bank customer journey map + free template

Going to build a bank customer journey map? Check our ready-to-go template and feel free to use it to build…

May 13, 2024