Customer Journey

New event: Watch a journey map come to life in real time | Oct 1

Want to master customer journey mapping? Join our October 1 webinar for a hands-on session where we'll create a journey…

September 10, 2024

New event: Maximizing the impact of your journey maps: five strategies | Sept 17

Struggling to see the impact of your journey maps? Join our online event to learn actionable tips, best practices for…

September 3, 2024

How to create a buyer persona: the ultimate guide

Learn how to create a buyer persona that drives real results. This ultimate guide covers everything from understanding different persona…

August 28, 2024

Case study: Driving profit in the educational business by focusing on interactions

Learn how Daniel Ramos improved family interactions at Colégio Arvense through customer journey mapping, leading to a 33% increase in…

August 13, 2024

Mastering process excellence through customer journeys: Telehealth example

Explore how aligning customer journey mapping with process excellence can transform telehealth experiences. Learn strategies to optimize operations, enhance customer…

August 6, 2024

Empowering teams with a customer journey mindset

Marie Kolie from Taikonauten explains the importance of engaging teams in customer journey mapping. Learn how to enhance customer experience…

July 30, 2024

New event: Integrate data into your journey maps | Aug 6

Want to learn how to keep your customer journey maps dynamic and enriched with data? Join our online event on…

July 25, 2024

Unlock your VoC program’s potential with journey mapping

Discover how journey mapping can improve your Voice of Customer (VoC) program. Gain insights from expert Caterina Mishina on utilizing…

July 16, 2024

Free masterclass: From team engagement to superior CX | July 24

Are you finding it challenging to convince leadership of an initiative’s value, unite team members with differing views, or drive…

July 9, 2024