How is a digital customer journey different from a traditional one? What metrics should a busines track at each stage?…
What is a customer touchpoint? Explore customer touchpoints’ examples and learn how to analyze and manage them effectively in your…
Discover what is patient journey mapping in healthcare, its benefits, stages, and touchpoints. Learn how to create a patient journey…
Touchpoints and channels are crucial elements of a customer journey, but they get mixed up during actual mapping. Let's clarify…
What are moments of truth in customer service? How do you identify, recognize, and map them for your customer journeys?…
Learn how to use Team Library in UXPressia, a customer journey mapping and personas creation tool.
See what the new release has brought to us: audio comments, the Document library, reactions & dot voting, and other…
When you hear about customer journey mapping, it's hard to skip the word "touchpoint". It comes up quite often. What…