While calculating churn requires two simple parameters, you’ll actually need much more of them to confidently define and prevent it.…
What are moments of truth in customer service? How do you identify, recognize, and map them for your customer journeys?…
Journey mapping in recruiting is like a spell that opens doors to a smooth candidate experience. Wanna learn this magic?…
Take a walk through a practical example of building an employee journey map with somebody who’s been there so many…
Don't leave your customers while they're still learning, and they'll return the favor by staying with your company in the…
Unmatched customer experience takes you to the top in the growing e-commerce market. Customer journey mapping in e-commerce helps you…
Want to make a strong business case for your next UX research initiative? Join our free online event to get…
Are there any alternatives to making a persona? We have URS, Empathy maps, and User stories...but are they really good…
Measuring churn is the first step on the road to reducing customer loss, enhancing retention level, and revenue. To learn…
How can CX specialists spark interest for customer experience mapping among other teams? Read this case study for an unusual…
How do you create an accurate student journey with multiple campuses, faculties, and dozens of unique interactions and experiences to…
What is customer loyalty, and why is it important? How do you evaluate and improve it? And where does journey…