New event: Quick guide to complex & non-linear mapping | Mar 6

Understanding your customers' journey with your brand is super important. It helps you see what your customers go through and shows your team where they can make things better for them. But making these journey maps isn't always easy. Sometimes, it gets tricky, especially when the journey doesn't follow a straight line or when you're dealing with business customers.

Let's dive into the world of complex journey maps

Back in March, we had a special event to talk all about these complicated journey maps. Our goal was to help you figure out how to deal with them and make things clearer for you and your team.

And now, you can watch the recording 😉

What you'll learn

You're going to learn a bunch of useful stuff:

• Different kinds of maps. You'll see the range of journey maps out there, from simple ones to really detailed ones, and how to keep them organized.
• How to share big maps. Learn the best ways to show your team big, detailed journey maps without making everyone confused.
• Mapping complex & non-linear journeys. We'll walk you through how to map out journeys that aren't straight lines, which is super common in the digital world and with business customers.
• Seeing it in action. You'll see real examples of both simple and complicated journey maps so you can see how it's done.

What you'll take away

After watcing the session, you'll have:

• Better journey maps. You'll know how to make clear and useful journey maps, no matter how complicated.
• Work better together. You and your team will get better at working together on improving customer experience.
• New ideas. You'll find new ways to make your customers' experience even better using what you learn from mapping their journeys.

The recording

Are you ready to dive into the world of mappinng? Watch the session now!