Katerina Kondrenko

Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.

Consumer pension journey: Enhancing experience at every step

In this blog post, you will learn the specifics of a pension journey, key stages, and the proven ways to…

November 28, 2024

Enhancing customer experience in logistics: strategies for improvement

Discover how to improve customer experience in logistics through real-time tracking, last-mile delivery optimization, and customer journey mapping. Learn actionable…

October 15, 2024

Transfer your work to UXPressia in no time with AI 😮

Tired of manually transferring personas and journey maps? What if there was a way to do it in minutes? UXPressia…

October 3, 2024

Customer journey data ideas to turn your map into a single source of truth

Unlock the full potential of your customer journey maps by integrating key data from various sources. Learn how to enrich…

September 26, 2024

A winning SaaS customer journey: From signup to success

Discover how to map the SaaS customer journey from awareness to renewal. Learn effective strategies, key stages, and insights to…

September 17, 2024

New event: Watch a journey map come to life in real time | Oct 1

Want to master customer journey mapping? Join our October 1 webinar for a hands-on session where we'll create a journey…

September 10, 2024

New event: Maximizing the impact of your journey maps: five strategies | Sept 17

Struggling to see the impact of your journey maps? Join our online event to learn actionable tips, best practices for…

September 3, 2024

How to create a buyer persona: the ultimate guide

Learn how to create a buyer persona that drives real results. This ultimate guide covers everything from understanding different persona…

August 28, 2024

Customer experience in the transportation industry

Explore the critical aspects of customer experience in the transportation industry, including challenges, strategies for improvement, and real-world examples. Learn…

August 15, 2024