Integrate customer experience and VoC data into your maps and personas

Exciting news! Our experience management platform has just got more power🎇

Meet ‘Metrics’ — a brand-new section inside UXPressia. This section lets you connect your organization’s KPIs with customer experience data and customer journeys.

📊 Manual and automated metrics

You're now equipped with two types of metrics:

• Automated metrics retrieved from Qualtrics — a Voice of the Customer (VoC) tool;
• Manual metrics to track any business-critical custom metrics, well, manually.

This update bridges the gap between gathering customer feedback and actionable insights, streamlining the process within the journey mapping tool.

🤝 Team Library to rule them all

You can manage all metrics of your organization in a dedicated section within the Team Library:

Standard supported metrics are NPS, CSAT, INS (Indicator of Net Satisfaction), and CES, but you can log any custom metrics as well, such as

• CLV;
• Customer retention rate;
• User churn rate;
• Conversion rate;
• And others.

Each metric has its page, where you can see how the metric value changed  data over time:

Once set up, a metric can be added to any map or persona.

Ready to try this feature?