Exciting news! Our experience management platform has just got more power🎇
Meet ‘Metrics’ — a brand-new section inside UXPressia. This section lets you connect your organization’s KPIs with customer experience data and customer journeys.
📊 Manual and automated metrics
You're now equipped with two types of metrics:
- Automated metrics retrieved from Qualtrics — a Voice of the Customer (VoC) tool;
- Manual metrics to track any business-critical custom metrics, well, manually.
This update bridges the gap between gathering customer feedback and actionable insights, streamlining the process within the journey mapping tool.
🤝 Team Library to rule them all
You can manage all metrics of your organization in a dedicated section within the Team Library:
Standard supported metrics are NPS, CSAT, INS (Indicator of Net Satisfaction), and CES, but you can log any custom metrics as well, such as
- CLV;
- Customer retention rate;
- User churn rate;
- Conversion rate;
- And others.
Each metric has its page, where you can see how the metric value changed data over time:
Once set up, a metric can be added to any map or persona.
Ready to try this feature?
