Starting something new is always exciting and terrifying. For instance, how do you know which direction to take? How do you predict the future of your project or initiative? How do you come up with the roadmap that will become the bridge between point A and point B?
To-be and what-if journey maps can help you to overcome those challenges, saving you time, effort, and resources.
Our new speaker, Mike Wittenstein, Founder of Storyminers, will prove it by sharing his 20-year experience on Tuesday, July 13. He’s been there and knows everything about foreseeing the future of your business with the help of customer experience (CX). He also has a few game-changing strategies up his sleeve.
He will discuss:
✔️ quick progress review of customer experience over the last ~20 years;
✔️ how leaders envision and execute whole business strategies better using CX in a new way;
✔️ steps to develop a future CX;
✔️ gaining buy-in for the use of future-state CX creation;
✔️ and much more.
😎 The session will be followed by Mike’s chat with Yuri Vedenin, Founder of UXPressia. They will discuss customer experience’s future state and the role customer journey mapping plays in it.
No worries, here's the recording of the session.