How to find a surefire way to keep customers happy and make more money? Is it possible to use metrics that can help us understand how customers experience our products and services can make a big difference for a business? 🤔
Percy Rose, Customer Success Leader at Hewlett Packard Enterprise, who has been helping customers succeed for many years, discussed these crucial questions at an online event in September.
In a highly competitive market, businesses must adopt data-driven strategies to thrive. This means understanding customer journeys through metrics like retention rates and expansion rates beyond offering great products or services.
Agreed?
Then, watch a recording of the event with Percy to learn how to:
🟡 Spot customer problems through journey mapping to make them happier and more loyal;
🟡 Use data-driven journey maps to predict future customer actions and fix issues in advance;
🟡 Turn your maps into actionable guides by adding important numbers and indicators;
🟡 Focus on metrics like customer retention and net dollar retention to ensure your business grows and succeeds in the long term.