Customer Journey

Asynchronous collaborative journey mapping—fact or fiction | Sept 27

Want to keep everyone on track when working on journey maps asynchronously? This event is for you.

September 13, 2022

Cinema customer journey: visualize it to improve + free template

Want to increase retention of your cinema visitors? Then think about improving their experience with the help of customer journey…

September 6, 2022

Collaborative journey mapping: synchronous collaboration

There are many advantages of synchronous collaboration in journey mapping. Ready to learn them all and see the examples? Then…

August 30, 2022

New event: Using diary studies in customer journey mapping | Sep 15

Wanna learn how Blackline ran a low-cost diary study to create heavily data-informed personas and customer journey maps? Read on!

August 26, 2022

How to stop losing customers using customer journey maps

Have no idea why customers leave you? Read the article to foresee such a thing and prevent customer loss in…

August 23, 2022

Website user journey case study: improving the experience to boost sales

Does your website generate less sales than you expected? Read this article to learn how improving website user journey and…

August 8, 2022

Macadamian case study: improving the employee journey

Learn how Macadamian's UX Researchers used their expertise and journey mapping to improve the employee journey at their company

August 2, 2022

Website visitor journey map + free template

Want to learn how to build a journey map for a website visitor and improve their experience based on the…

July 29, 2022

New JM template: E-commerce store email marketing campaign

Meet our new JM template that focuses on an email marketing campaign for an e-commerce store.

July 13, 2022